Active Listening
- To listen actively is to be attentive to what patient is saying, both verbally and nonverbally.
- Several nonverbal behaviors have been designed to facilitate attentive listening.
Non-verbal behaviors that must be followed to facilitate active listening are included in the acronym SOLER:-
S: Sit squarely facing the patient
O: Observe an open posture
L: Lean forward toward the patient
E: Establish eye contact
R: Relax
Motivational Interviewing
- Evidence-based, patient-centered style of communication that promotes behavior change by guiding patients to explore their own motivation for change and the advantages and disadvantages of their decisions
- Incorporates active listening and therapeutic communication techniques but focuses on what the patient wants to do
Process Recordings
- Process recordings are written reports of verbal interactions with patients.
- They are written by the nurse or student as a tool for improving communication techniques.
