Urgent Care vs. an Emergency Room

Urgent Care facilities are for minor medical problems, and have limited patient services and hours. Emergency rooms offer comprehensive services for any emergency, and are always open.

Listen to all the Frontline ER Medical Minute Spots


Lauren Kelly 00:01
Hey, it’s Lauren Kelly, Mix 96-5 with Dr. Trujillo from FRONTLINE ER with this week’s Medical Minute. Okay, very common question, you got to help us out with here doctor. What is the difference between urgent cares and ERs?
Dr. Trujillo 00:13
Urgent cares are facilities that were created for minor emergencies, non-life threatening, not considered a major emergency so that you–
Lauren Kelly 00:19
So headache, cut on your finger.
Dr. Trujillo 00:22
Exactly. Headaches, cut your finger, I’ve got a cold. They have fixed hours, then they close. They’re not open 24 hours. An emergency room has to offer all the options to the patient. We have to have the ability to do advanced radiological studies, which urgent cares do not. We have to be open 24 hours a day and be prepared to admit a patient to the hospital if that patient needs to be admitted. So we are a more complete package versus a urgent care and we’re open 24 hours a day. That leads to the fact that we are board certified in emergency medicine.
Lauren Kelly 00:57
Online at frontlineer.com. Thank you so much and see you next week for the FRONTLINE ER Medical Minute.

Emergency care when you need it. NOW.

Know Where To Go

The confidence that you’re going to the right place for any emergency. We’re like a hospital emergency room, but in your neighborhood and without the wait. With a specialized pediatric unit on site, we can provide care for all members of your family.

Always in Network

At Frontline ER, we accept all major private insurance plans. We honor in-network billing rates, even if we are not in your provider’s network.

Always Open

For emergencies day or night, our 24/7 emergency room is ready for you and your family with emergency board-certified doctors and nurses to provide the highest standards of medical care.

Always Here For You

Frontline ER is a freestanding emergency room that gives the same level of emergency care as a hospital-based emergency room, but with little or no wait times.

Patient Services

Capabilities comparable to a hospital-based ER

Ready to treat emergencies in

  • Adults
  • Children
  • Infants

Fully equipped lab

  • Imaging department
  • Digital X-ray
  • Ultrasound

We can keep patients overnight for up to 23 hours, and if needed, transfer them to their hospital of choice with no waiting because we bypass the hospital ER.

Frontline ER strives to provide the best healthcare experience. The patient services we provide give you the most valuable treatment and peace of mind, by emergency board-certified doctors and nurses. Our patients get treated like family by our friendly and caring staff. Our doctors call to follow up with each and every patient to assess their progress after treatment.

Billing & Insurance

Frontline ER accepts all major private insurance plans and honors all in-network deductibles and benefits. We’ll also contact your insurance company to inform them that we are honoring in-network benefit. We also accept patients who do not have insurance, or prefer to self-pay. As part of our patient care process, our billing specialists help you understand your options, and provide information to help you compare prices.

Patient at front desk with Lorena
Experienced Staff

Experienced Staff

Frontline ER is a freestanding emergency room, just like a hospital emergency room. Our doctors are board certified in emergency medicine by the American Board of Emergency Medicine. This is different than even many hospital ERs that may not have all doctors certified to this level. Our doctors and nurses are trained in all aspects of emergency care from pediatrics, adults, & geriatrics, and maintain privileges at local hospitals. They have treated the most complex life threatening cases, down to minor illnesses.

What our patients are saying about Frontline ER Richmond