1. This facility is a freestanding emergency medical care facility.
  1. The facility charges rates comparable to a hospital emergency room and may charge a facility fee.
  1. A facility or a physician providing medical care at the facility is considered an out-of-network provider for the patient’s health benefit plan provider network.
  2. A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient. The physician provider is considered out-of-network for all health benefits plans.

Billing & Patient Policy

When you are experiencing a medical emergency, the last thing you need to do is to get frustrated with the insurance and billing processes.  Our medical billing staff will Advocate, Appeal and/or Adjust billing and will be diligent in helping you to understand your benefits and the billing procedure.  Our goal is that you are completely satisfied with your medical services and billing procedures.

What is an Explanation of Benefits?

The first document you will receive is the Explanation of Benefits or EOB. This is not a bill from Frontline ER. You will not need to send any money when you receive the EOB. This document simply breaks down several pieces of information so that you can see how much of your visit has been covered by insurance.  CAUTION: The EOB does include the amount you “may” owe.  Again, Frontline ER will Advocate, Appeal or Adjust your bill once we receive the EOB from your Insurer.

You Will Receive Two Bills For Your Emergency Room Visit

Once the appeals have been exhausted, the insurance company will finalize your claim; you will receive TWO bills from Frontline ER.  One is for the Physician the other is for any lab fees, scans, and facility charges.  Please contact our Patient Advocate if you have questions or if payment arrangements need to be made.