Google Reviews for Frontline ER Richmond

Google Reviews for Frontline ER Richmond

I’ve taken my son here once last year, and then twice recently for IVs. My son said Jerin tied for the top in the needle stick, and all else was smooth sailing. Nurse Phuong brought snack by, and was probably the one who told us about the stash last year. It’s a small treat that makes a necessary trip better. Dr. Trujillo recognized that we were there last year, and made himself available to answer our questions thoroughly. We drive over 30 minute to get there, and I like the staff so we’ll be returning if we need additional IV vitamins and fluids.
Great staff Solaf made sure I got treated and looked at asap
Frontline ER on 7051 FM 1464 was
A blessing for me.
Near where I live.
Had a wonder experience with all the staff at the time.
Jaylen at front desk greeted us well.
Nurse Luis and Keri were excellent.
Doctor Quintarilla was patient and listen to me and did a great assessment of me.
He checked for a possible blood clot on my leg.
Diem the Radiologist was very sweet and professional.
Will definitely good back as I need too!!
Thank you for your exceptional care.
I highly recommend frontline Emergency Room The service was fast and the staff was very friendly. And I also like that the doctor called himself and not having his staff to call to check up on my husband.It’s very convenient and there was no wait.
The doctor and nurse were very knowledgeable. The front desk was also very helpful
I was referred here by a local urgent care for suspected appendicitis. From the minute I walked in the young woman at the front desk, Jennifer, greeted me warmly and even came out into the waiting area to get my paperwork since it hurt to move. From there the tech, Jerin, took me back to a room and the nurse, nurse Phoung, set me up warm and cozy in a bed and checked on me frequently to see how I was doing. Dr. Tran came in and explained that they were going to do a CT scan to see what was going on. Jerin came back in and took me for my scan, explained what he was doing as he was doing it, and had me back in my room in no time. Dr. Tran came back in later and explained I had a tear in my appendix and they were finding a hospital to move me to for surgery. Very nice and pleasant staff, effective communicators. You’re in good hands with these people.
I came into this ER and I’d been feeling really horrible, but the nurse on duty Phuong and Doctor Q took really good care of me. They explained my options and future precautions I should consider to better my health. I left feeling extremely satisfied and informed. Thanks for the great experience.
My nurse PHUONG is so wonderful and the sweetest! She went above and beyond to make sure I was well taken care of. Dr Tran is the best! Not mentioning rad tech Christian and receptionist Jennifer are nice. I highly recommend Frontline ER.
Doctor Q is great!
Nurse phoung will definitely take care of you
Nurse micah is also great at what she do
Christian is a perfect tech
Solof got my mother in the er very quick
This is a great team let them take care of you
I loved the place , and even the staff starting from front registration desk -Solaf, Nurse-John, Doctor-Quintanilla, radiology tech -Diem. Everybody was very cooperative and helped us to calm ourselves. My son was having seizures because of high temperature and we were so tensed . But they treated my son quickly and even monitored him. They even called to check on him next day . Good job guys .
My experience here was amazing! They took me in right away everything was so smooth and I want to thank the team for taking good care of me in my time of need!
THANK YOU FRONTLINE ER! SPECIAL THANKS TO JENNIFER, PHUONG, JERIN AND DR. TRAN!!!

I don’t even know where to start. As my wife and I were panicking about a situation we have not experienced before but my 3.5 yr old son had fell and hit his face and front teeth, practically had his teeth dented in and bleeding and seemed like falling off.

The staff at frontline were very helpful and worked in a timely manner. Even though they were busy at the time, it was not a long wait to be seen as the staff seemed proficient in their work. We were seen and came to a solution quickly of pushing his teeth back in and taking some meds for him. It was a relief it that it was not worse.

Just wanted to say thanks to the following people who helped us during this time:

Registration Desk: Kate
Nurse: Tristan
Doctor: Q
Radiology Tech: Diem

Highly recommended due to professionalism and time efficiency ! Truly thankful. God Bless.

Solaf, Jolin, and Dr. Quintanilla were excellent. As a patient, they made me feel totally at ease.
This place is awesome- Thank you Jennifer, Diem, Raymond, and Dr Tran. My son feels a lot better thanks to you guys!!

This urgent care clinic is top notch!

My experience with Dr. Q and his staff was exceptional! I had a headache that seemed to be getting worse with each passing day. I had other symptoms as well but none seemed to connect to the other in order to find a resolution until I went here. I tried over the counter medication to no avail for days. The staff took one look at me, quickly admitted me in to the exam room and started accessing possible issues because symptoms just didn’t add up with the pain I was feeling. The exam was thorough, Dr. Q listened to my medical history, looked at some of my past medical history I happened to have in my phone app as well as past medications, Discussed a few options I could try discussing risks and success rates and allowed me time to choose what would be best for me. They handled a ct scan, lab work, iv etc all in the same spot!! We started a series of non-narcotic, heaven sent medications and my pain went from a 10 to a 3 in 4 hours!! Their staff handled an unexpected complication that presented itself in an immediate and professional manner and I could not have asked for a better team to have been there for me that day! I have not received my bill so I can not discuss how the billing is handled or how the insurance is going to handle the urgent care portion of the benefits. I was offered a discount due to my profession from the staff so if that hold true I will be back to announce how amazing they were for Dr. Q offering a generous discount as well. (To be continued) – Grace

I was referred by a friend, when I was areived Front desk receptionists Jennifer helped me with all the information i needed to set up my appointment. Nurse Phoung, Jerin and Dr T are highly professional and amazing staff. Highly recommend
Great experience from the moment we walked in the door to the moment we left. Very clean and professional with great treatment.
From the Front desk with Jennifer, to Nurse John, Rad Tech Jerin and Doctor Trujillo they all took great care of my daughter and I and we will definitely be back when needed.
The staff from the front intake to the doctor were excellent! Usually people just do their job without a smile or a concern. This ER really took care of us and my daughter who had many concerns over her arm. She ended up having a fracture. While we waited for the doctor, we were offered coffee and snacks. This helped us a lot with impatient and bouncy kids. Even my daughter said “I like this doctor”. We will definitely be coming back if the need comes around again. Thank you Dr. Q, nurse Rhounh, Jerin, Solor and Jennifer for the great service.
Nurse Phuong and Doctor Q are excellence.
I have good care and clear information for my visit.
Also tech Diem and Jeniffer
We came in because of a car accident that we got into this morning. From the moment we walked in, Jennifer at the registration desk was friendly and helpful. When I got greeted by the nurse Phuong, she was so nice and courteous, and she offered snacks and drinks. Dr. Q was kind and even joked around with my five year old. Not to mention Danielle, the radiology tech was very professional and efficient at her job. There’s nothing negative to say about our visit or the staff we encountered today.
I went to this location on New Years Day and was expecting people with attitudes given they were working on a holiday but nope!!! Everyone on staff was beyond patient, helpful and gave off good, positive vibes. Big thanks to the receptionist Solaf, Nurse John, Dr. Fitzgerald and Tech Nina!! Y’all made me laugh and got me out quickly and in good health!
Exceptional ER. I took my dad there and the staffs we were friendly. Dr Tran was professional and very caring. His care was immediate and we didn’t have to wait like other ER. I will definitely recommend this ER to all my friends and relatives.
Went after a car wreck, treated us very well, young and talented Ms.Phuong did a great job by making us feel comfortable, overall good experience!
I came in due to many symptoms I was experiencing, the check in process was simple and I was seen almost immediately. The nurse was super friendly, informative and Dr. Q was amazing. I would definitely recommend their services. I appreciate the urgency and treatment I received. Thanks again!
Dr. Tran and the staff of nurses were very attentive and informative. They explained everything to us and our 12 year old, who was the patient. They were honest with her about the intensity of the procedures, and she appreciated being treated like a young adult.
We are thankfulto have Frontline ER in our community!
This place is AMAZING the staff here are very sweet and super generous, they have a lot of things on site so no wait time or very little! They help you with all your needs! The front desk lady is an absolute ANGEL (Solaf is her name) she will guide you through every paper work process and explain everything to you in amazing detail! I enjoyed coming here I felt well taken care of and they took care of my family members.
Absolutely awesome and prompt attention to my health condition. I am very pleased with the professional care from Dominique, Keri and Dr. Fitzgerald. I am amazed at the quality of care that I received from Frontline ER. Thank you for everything, for saving my health. Today is 9/1/2019 and I am a patient again at Frontline Emergency Room. I am very pleased with the service that I received from Nurse Phuong, Dr. Q, Jay and Kate
I love the quality service and attention to my health. Thank you Frontline Emergency for coming to FM 1464. Thank you Dr. Q for your follow up call on my health progress. Awesome care. Thanks again.On 12/16/19 at night I was a patient at Frontline Emergeny with severe stomach problems. I was greeted by a very nice Receptionist Jaelyn. Who took all my information in a timely manner. Nurse Tristan, Jay and Dr Trujillo was right by my bedside taking care of me. Thank you Dr. Trujillo and staff for your compassion and kindness. It was highly appreciated. I am very grateful to Frontline Emergency for their professional care.

Brought my wife in after she fell while christmas shopping. Christina got us checked in. Nurse John made her feel comfortable, being careful not to move her arm much. Dr. Fitzgerald got the xrays ordered. Daniella got the xrays taken. Yep it was broken. Nurse John and Dr Fitzgerald put her arm in a soft cast, this whole time making sure her arm didn’t move much. Everyone was caring. Thank you all.
Awesome service … treatment was excellent and quick … the staff was extremely nice and very helpful … very impressed … you won’t be disappointed … the Dr did the follow up call a couple days later 😊
Been here the first time to this neighborhood emergency care clinic on 12/11/19. Wonderful staff and nice facilities, very convenience. Very detailed in all aspects, front desk receptionist, nurse, nursing assistant, doctor and clinic manager. In total I was given the right urgent care I need and I’ve been feeling much better now. Thank you so much for the care. Awesome.!
Awesome and caring staff. Dr. Saldana is awesome. All of my questions were answered. They took the time to make sure I understood everything. I had a question after I got home. I called and Nurse John answered with no hesitation. You guys rock!!! It’s also a convenient location.
Nurse PHUONG and Tech Diem
Registration SOLOF.
This ER is one of the best in Houston. They gave us the best care I hv never got before. Everything was so fast, they treated us with compassion, integrity and respect. I love it.
Awesome service from door step. A state of the art facility. Nurse PHUONG was compassionate and proficient. Jerin of radiology was great and very patient. Christian was great. Cautious and fast is the process of getting me to be seen. This a great place to get treated.
My in-law and I went here for check-up after an accident and are warmly welcome by Christina at the registration. The process went smoothly with the help of Ms. Phuong and the technician Danielle. Dr. Fitgerald thoroughly examined us and gave the proper treatment so that my mom felt better immediately. Highly recommend.
The staff at this ER was excellent. My daugter was having a constant headache from a concussion for months. The nurses were great. Ms. Phuong and Ms. Darbi were very professional and showed lots of compassion. Very very professional. The front desk staff Solof was great also. The radiology person Diem was great and went above and beyond to help us. Doctor quintanilla explained everything to us and was very patient. I strongly recommend this ER especially if you are suffering from migraines.
No wait time! In and out! Very professional doctor, nurse and staff! The doctor contacted me the next morning to even follow up.
Had a nice and very positive experience here and nurse Phuong, Doctor T and the radiology tech diem were so wonderful and helpful with assisting me with my injuries and getting me taken care of
Quick and easy process. Very small and personal ER. Nurse Phuong was very patient and informative and the Tech Diem was very friendly and patient as well. I would definitely recommend this place to others.
I brought my son in for a fever at Frontline Er. Christina at the front checked us in quickly and was very kind to us. Martha the office manager was very nice and very helpful. Dr.Truijjo was great explain everything to us and took his time with us. nurse Luis was great and excellent with my son. Also Christian was great as well. Their hospitality was wonderful.
I took my son in for an ear infection and they were absolutely awesome. I’ve been to multiple ER’s due to kids being sick and this is by far the best. Solar was extremely helpful and kind at the front desk. John and Jerin were quick and helped my son get through the tests and Doctor Trujillu (probably messed up the spelling :/ ) was really quick but thorough. I highly recommend this location.
Once I arrived the Front Desk person was very polite her name is Christina once she registered me the Nurse Phuong was very helpful and asked me why I was there once the Doctor arrived he was very helpful and Understandable cause he speaks both English and Spanish his name is Doctor Q he ordered me X-ray and the gentleman there was very helpful and his name is Christian I do really recomend this Emergency Room thank you so much for the service
When I arrived at the Emergency Room the Front Desk clerk was very polite her name is Christina once I was registered My Nurse Phuong was very polite as well she put me in a Room pretty fast And my Doctor Q was very helpful cause he is a Bilingual Doctor that is very good and he sent me to do X Ray And the gentleman there was very polite as well his name is Christian I do recommend this Emergency Room they have and very polite staff.
The staff was great, the nurse Toung was very nice and was quick to get me vitals and everything. Samantha checked me in quickly and doctor T was great. I went in with numbness in my face and left arm. I was freaking out and their hospitality made me feel at ease. It was my first time ever getting a CT scan and Jay was great. He explained how it worked and how quickly it was going to scan. Overall the experience here was amazing.
My son had an ear infection so I took him to frontline emergency since my doctor couldn’t get him in. Solar checked us in and she was really professional. Jerin was great while he took my son’s vital signs. Dr Trujillo was quick and very knowledgable. All around great experience!!!
Nurse Phuong, Doctor T, Tech Jerin and Ms Christina were an amazing help today, they made me feel comfortable and at home.
I want to thank the staff here at ER. Nurse Phuong, Dr. T, Tech Jerrin and front desk Christina for being so Professinal, prompt and caring for my daughter. Thanks for such an awesome team of people.
You guys should come here the staff is nice and they have good snacks:) Nurse phuong dr.tq and tech jerin and christina are a good staff
Went there at around 12:53am greeted by Jaelyn (very kind and sweet) paperwork was quick and easy no hassle ! As soon as I sat down from turning in paperwork I was called to the back by the nurse Ray. Ray was very helpful any questions I asked he had the answers . Very helpful staff !!! Doctor Trujillo very awesome! I would recommend everyone to go to this 24hour er ! The best service I’ve ever experienced!! They show concern and they also call to check on you to make sure everything is going well !!! Keep up the good work you all !!!
I come to this ER at least once a week to get care due to health reasonings and I have never received better customer service than they have here. Jennifer at the front desk was very welcoming, kind, and made the check in process so easy and fast all with a smile on her face! There is no waiting in the waiting room usually. The nurse named Darbi was very nice, gentle and funny! Constantly came in here making me laugh which helped the time fly by! Jay was very pleasant as well! Would definently reccomend this ER to everyone I know!!
Front desk Solof
Nurse P Hong
Doctor T
Tech Diem were all awesome on taking care me getting me back where I needed to be. This place awesome!!
The young lady at the front desk named jennifer took my phone call and was so kind to me helping me with everything I needed and answering all my questions very politely. Tell her I said thank you my name is Emerald I hope she remembers me. She was just so sweet and is the kind of person you want working with you.
Update: My daughter has a fever and we brought her to the ER again. Of course nurse PHUONG is so wonderful, doctor T, tech Diem and receptionist Solof. They always exceed our expectations.
We had to take our 4 years old daughter after falling off a swing set. The doctor, nurse, and staff kept her so entertained. She forgot all about the injury and was actually having fun there. Thanks to doctor Trujillo, nurse Phong, tech Diem.
Brought my husband here on a Saturday evening. Check in was seamless and he was taken to a room promptly. Nurse Ray and Dr. Trujillo were wonderful and were able to explain to him in layman’s terms what was happening, something I appreciated. He ended up having to be admitted and even the transfer process was simple. Great location and appreciate the care provided. Kudos Frontline!
The staff at Frontline ER Richmond was absolutely amazing my first encounter was with the registration desk Solof, which she was very nice and professional. Then I met the nurse, Phuong was very nice and offered excellent bedside manners, Dr. Q displayed excellent and thorough medical advice and the RT tech, Christin was great.

On a scale 1 to 10 I give the staff a 10 because everybody work together in unison on an exceptionally professional level.

Kaye Collier

They help me with my pain and they are real friendly good at what they do and the place was so clean and peaceful thanks to doctor Q and the nurse Phuong and the radiology tech DIem and front desk solo F thank y’all for the good work
I had gone there for a severe stomach pain and as soon as i walked in KATE greeted me so kindly. She made me feel so welcomed, and i got seen in less than 5 minutes. Fast and comfortable ER i ever been to.
Thank goodness for this place. The reception was easy and painless. The nurse, Keri, and Dr. Trujillo were awesome, professional and friendly. They answered all my questions and eased my worries. They also took good care of my problem. It was as great an experience as it could be.