Email and SMS Text Messaging

FRONTLINE ER CareAlerts℠ & Line-UpAlerts℠ are sponsored by FRONTLINE ER, Richmond and Dallas in an effort to bring our patients, program members and community an efficient way to stay in touch with matters regarding their care, special offers, events and promotions offered by FRONTLINE ER Richmond and Dallas.

How it Works:  Effective July 15, 2016, all new and existing patients, and Line-Up program members may opt in and agree to receive emails, patient care-related text messages and emails, and recurring marketing text messages and emails from FRONTLINE ER, Richmond and Dallas. Text messages are sent using SMS text message technology to the wireless number you use to subscribe to our program. You do not have to sign up for this program in order to receive patient care at FRONTLINE ER, Richmond or Dallas. Message & data rates may apply, depending on your wireless plan.

FRONTLINE ER CareAlerts are for patients of FRONTLINE ER, past and present, who may have registered at any FRONTLINE ER Richmond or Dallas Front Desk, or any FRONTLINE ER Online Check-In Form whether or not the patient came into FRONTLINE ER, or while at FRONTLINE ER was actually treated.  CareAlerts may be in email or SMS text message form.

FRONTLINE ER Line-UpAlerts are for anyone who signs up to our free FRONTLINE ER Line-Up incentives program and will receive regular updates on special offers, incentives, discounts, and events sponsored by FRONTLINE ER Richmond & Dallas.  Line-UpAlerts may be in email or SMS text message form.

Participant Requirements: You must have a wireless device of your own capable of two-way text messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone service providers or wireless phones carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions. You must be 18 years of age or older to sign up for FRONTLINE ER CareAlerts & Line-UpAlerts, and be authorized to enroll the mobile phone number in the FRONTLINE ER CareAlerts & Line-UpAlerts message program and authorized to incur any possible mobile message or data charges incurred from your cellular plan provider by participating.

Participant Opt-Out or Help:  To opt out of future messages at any time, text STOP or reply STOP to any text message, or contact us via e-mail at alert-help@frontlineer.com. To receive help at any time, text HELP or reply HELP to any text message.

Costs:  FRONTLINE ER does not charge a fee for using our FRONTLINE ER CareAlerts & Line-UpAlerts program. However, it is possible you may be charged the standard text messaging fee by your wireless carrier for each message you send or receive, depending on the terms of your cellular subscription plan.  Message and data rates may apply, depending on your individual wireless pricing plan, in accordance with your wireless plan. You are responsible for all applicable taxes charged by your wireless carrier. Consult your wireless service provider regarding their pricing plans. The FRONTLINE ER CareAlerts & Line-UpAlerts service is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier or by FRONTLINE ER.

By participating in FRONTLINE ER CareAlerts & Line-UpAlerts, you agree to release and hold harmless FRONTLINE ER, Richmond and Dallas, and participating wireless carriers (“Released Parties”) and their respective representatives, agents, successors, assigns, employees, officers and directors, from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with FRONTLINE ER CareAlerts & Line-UpAlerts, and for any claims based on violation of law or infringement or violation of any rights of any person or entity, including, without limitation, violation of publicity rights, defamation, invasion of privacy. Released Parties are not responsible for any printing, typographical, mechanical or other errors in associated promotional materials in connection with FRONTLINE ER CareAlerts & Line-UpAlerts. Participating wireless carriers and/or each of their respective subsidiaries, affiliates, shareholders, officers, directors, agents, representatives and employees are not responsible for FRONTLINE ER CareAlerts & Line-UpAlerts, and none of them will have any liability or responsibility for any claim arising in connection with participation in FRONTLINE ER CareAlerts & Line-UpAlerts.

The Released Parties make no warranties, and hereby disclaim any and all warranties, express or implied, concerning any offer furnished by third parties in connection with FRONTLINE ER CareAlerts & Line-UpAlerts. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALL SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND THE RELEASED PARTIES HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES AND/OR NON-INFRINGEMENT.

Released Parties are not responsible for technical, hardware, software, electronic, network, telephone or other communications malfunctions, errors or failures of any kind, errors in transmission, traffic congestion, lost or unavailable network connections, telephone connections, wireless phone connections, website, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed transmissions which may limit or restrict your ability to send a message, including any injury or damage to your or any other person’s wireless device relating to or resulting from participating in FRONTLINE ER CareAlerts & Line-UpAlerts.

Updated on 07/05/2016