Patient Access Representative

FRONTLINE ER is growing and always on the lookout for quality, experienced personnel. FRONTLINE ER employees are a very happy family and are well compensated with benefits. We may need people in our other locations as well.

Basic Qualifications:

Required:

• High School Diploma or GED
• 2 or more years of registration experience in emergency department, hospital, or physician office.
• 2 or more years of insurance verification.
• Must have knowledge & experience in PPO, POS, HMO and other 3rd party payors.
• Knowledge of Transfer Memorandum
• Familiarity with basic medical terminology
• Pleasant demeanor and exceptional customer service skills
• Knowledge and experience with full Microsoft Office suite.
• Must be fluent in English, both written and verbal, with preferred Spanish or 2nd language

Job Requirements:

• Verify and enter all patient information including insurance and billing at time of check in.
• Maintain daily patient logs for all patients entering the Emergency Department
• Answer telephone calls, emails, and other inquiries of the department.
• Maintain the Patient Access and Reception area as required and be proactive in keeping the area clean and inviting.
• Collect and document all copays and balances at time of treatment
• Document all incidents in patient access and report them to the Facility Administrator, Office Manager, or Patient Access Director.
• Assess and restock all patient access supplies as needed and report any shortages or needs to Facility Administrator or Patient Access Director.
• Follow all procedures in the Front Line employee handbook
• Must be able to multitask and handle emergent and emotional conditions in a positive manner.