Patient Access Representative

Patient Access Representative Job Description

FRONTLINE ER is growing and always on the lookout for quality, experienced personnel. FRONTLINE ER employees are a very happy family and are well compensated with benefits. We may need people in our other locations as well.

Basic Qualifications:


  • High School Diploma or GED
  • 2 or more years of registration experience in emergency department, hospital, or physician office.
  • 2 or more years of insurance verification.
  • Must have knowledge & experience in PPO, POS, HMO and other 3rd party payors.
  • Knowledge of Transfer Memorandum
  • Familiarity with basic medical terminology
  • Pleasant demeanor and exceptional customer service skills
  • Knowledge and experience with full Microsoft Office suite.
  • Must be fluent in English, both written and verbal, with preferred Spanish or 2nd language

Job Requirements:

  • Verify and enter all patient information including insurance and billing at time of check in.
  • Maintain daily patient logs for all patients entering the Emergency Department
  • Answer telephone calls, emails, and other inquiries of the department.
  • Maintain the Patient Access and Reception area as required and be proactive in keeping the area clean and inviting.
  • Collect and document all copays and balances at time of treatment
  • Document all incidents in patient access and report them to the Facility Administrator, Office Manager, or Patient Access Director.
  • Assess and restock all patient access supplies as needed and report any shortages or needs to Facility Administrator or Patient Access Director.
  • Follow all procedures in the Front Line employee handbook
  • Must be able to multitask and handle emergent and emotional conditions in a positive manner.