Patient Access Representative

Patient Access Representative Job Description

FRONTLINE ER is growing and always on the lookout for quality, experienced personnel. FRONTLINE ER employees are a very happy family and are well compensated with benefits. We may need people in our other locations as well.

Basic Qualifications:

Required:

High School Diploma or GED
2 or more years of registration experience in emergency department, hospital, or physician office.
2 or more years of insurance verification.
Must have knowledge & experience in PPO, POS, HMO and other 3rd party payors.
Knowledge of Transfer Memorandum
Familiarity with basic medical terminology
Pleasant demeanor and exceptional customer service skills
Knowledge and experience with full Microsoft Office suite.
Must be fluent in English, both written and verbal, with preferred Spanish or 2nd language

Job Requirements:

Verify and enter all patient information including insurance and billing at time of check in.
Maintain daily patient logs for all patients entering the Emergency Department
Answer telephone calls, emails, and other inquiries of the department.
Maintain the Patient Access and Reception area as required and be proactive in keeping the area clean and inviting.
Collect and document all copays and balances at time of treatment
Document all incidents in patient access and report them to the Facility Administrator, Office Manager, or Patient Access Director.
Assess and restock all patient access supplies as needed and report any shortages or needs to Facility Administrator or Patient Access Director.
Follow all procedures in the Front Line employee handbook
Must be able to multitask and handle emergent and emotional conditions in a positive manner.

Patient Access Representative

Patient Access Representative Job Description

Basic Qualifications:

Required:

Job Requirements:

FRONTLINE ER – Richmond

FRONTLINE ER – Dallas